Terms of Service

01No sale of personal information

Swissi Holding AG does not sell your personal information.

02Agreement and service

Swissi EAID provides account authentication, acting profiles, identity information and confirmations, scoped authority and signed approvals. You enter this agreement when you expressly accept these terms during registration and we create your account. A connected application must present the applicable account notice and terms before obtaining your acceptance. The revision recorded with your acceptance identifies your agreement.

You can read, save and print these terms before accepting them. The privacy policy provides information about personal-data processing; optional processing and recipient disclosures receive their own approvals. An individual service order or provider agreement governs its expressly agreed scope. Mandatory law takes precedence over a conflicting term.

03Capacity and representation

You must have the legal capacity to enter this agreement. A person requiring a legal representative’s approval must obtain that approval for the relevant act. Restrictions imposed by the applicable law or the connected service continue to apply. We can request proportionate evidence of capacity or representative authority.

When acting for an organisation or another represented subject, you must hold the authority needed for that action and keep the recorded relationship accurate. A record concerning an animal or object identifies the subject and the asserted rights; the underlying legal title and any formal transfer requirements remain governed by applicable law.

04Accounts, profiles and credentials

You control the profiles you create and the information you choose to present through them. Use accurate information whenever a fact is asserted as true, keep contact and authority information current, and distinguish a display name from a legally required identity. A confirmation applies to the specific value, source and date recorded for it.

Keep your credentials, devices and recovery material secure. Use the supported account controls to remove a lost device or end a compromised connection and report suspected misuse promptly to hello@swissi-ai.institute. Recovery requires sufficient evidence and the applicable approval procedure. Availability of encrypted information depends on valid access or recovery material.

Responsibility for an unauthorised act is assessed under the applicable law, including fault, the measures reasonably available to each party and the circumstances of the compromise. A recorded signature or successful login is evidence to be assessed with the surrounding facts.

05Disclosures and signed business acts

Review the recipient, profile, exact information, purpose, retention terms and duration presented for a disclosure. Signing authorises the specified operation. A continuing permission covers only its stated future updates and ends on expiry or revocation. A recipient’s lawful retention of already delivered information follows its disclosed duties and your rights against it.

A business approval binds the act and authority shown for your signature. The connected service owns the underlying transaction, such as an agreement, invitation or transfer, and must identify its conditions. Where an act also releases personal information, the business and disclosure decisions retain their separate scope.

The legal effect of an electronic signature depends on the applicable law, signature process and formal requirements of the act. A qualified electronic signature requires the legally prescribed qualified service and credentials. An EAID account or cryptographic signature alone establishes no qualified status.

06Machines and delegated authority

A machine connection identifies the actor, accountable person or organisation, selected profile, permitted capabilities, purposes, expiry and approval conditions. Authorise the scope you intend and review active connections when circumstances change. The machine uses its own authority and credentials within that scope.

Revocation ends future use of the revoked authority. An act already completed retains its own legal effect and can require a separate cancellation or remedy with the relevant service. Delegation preserves the legal responsibilities of the holder, operator and recipient for their respective conduct.

07Lawful use and service integrity

Use EAID with lawful authority over the account, facts, documents and represented subjects involved. Respect others’ privacy, intellectual property and contractual rights. Obtain the permissions necessary to submit another person’s information and provide the required privacy information.

Impersonation, forged confirmations, unauthorised access, credential trafficking, circumvention of authority controls, unlawful surveillance, harassment and deliberate interference with service integrity breach this agreement. Security research must respect other people’s data and service availability; report a vulnerability privately to hello@swissi-ai.institute with only the evidence necessary to reproduce it.

08Charges and separate offers

The basic EAID account is free. A paid feature or third-party service requires a separate offer stating the supplier, total price, taxes, billing period, duration, cancellation conditions and applicable consumer rights before you place an order. A charge requires your express agreement to that offer.

A paid offer must provide its required pre-contract information, withdrawal instructions, statutory remedies and any legally required online withdrawal function. These account terms preserve those rights and do not obtain an advance waiver of them. A connected service is responsible for its own prices, fulfilment, refunds and customer remedies.

09Operation, maintenance and changes

We operate EAID with reasonable professional care and maintain appropriate security measures. Authentication and approvals depend on the relevant devices, networks and connected systems. Maintenance, faults and security incidents can interrupt a function. We address interruptions according to their impact and communicate material service restrictions through available service channels.

We can change the service for security, legal compliance, interoperability or technical maintenance. Material changes that adversely affect your use receive advance notice and the termination and other remedies required by applicable law. A change to an agreed paid service follows its service order and mandatory consumer protections.

10Suspension and termination

You can request account closure at any time through hello@swissi-ai.institute. Before closure, arrange alternative access to connected services and retain the information and receipts you need. We verify the request and explain the consequences for active profiles, mandates and connections. Privacy rights requests remain available after closure.

We can restrict the affected function where reasonably necessary to address a security threat, material breach or binding legal obligation. The restriction is proportionate to the identified risk. We communicate the reason and the means to challenge it, and provide a reasonable opportunity to remedy a breach, unless urgency or a legal restriction requires immediate action or limits disclosure.

For termination without breach of this agreement, we give at least 30 days’ notice and a reasonable opportunity to retrieve accessible account information and arrange alternative sign-in. Mandatory rights concerning continuity, termination and statutory remedies remain available. Contact hello@swissi-ai.institute to request review of a suspension or termination.

Closure ends future account use and authority through the closed account. Previously completed business acts, lawful retention, privacy rights and claims arising before closure retain their applicable effect. The privacy policy governs deletion and restricted retention.

11Rights in information and software

You retain your rights in information and material you submit. You authorise the processing, storage, technical reproduction and approved delivery necessary to perform your instructions and this agreement, subject to the privacy policy and mandatory law.

Swissi and its licensors retain their rights in the service software, design, marks and documentation. You receive permission to use them as needed for the agreed service. Open-source components remain subject to their respective licences.

12Responsibility and liability

Each party is responsible for its own performance and conduct under applicable law. Swissi remains responsible for the EAID service and its own data-protection duties. Connected services remain responsible for their requirements, decisions and transactions; confirmers remain responsible for the confirmations they issue.

Swissi is liable without contractual limitation for intentional misconduct and gross negligence, death or personal injury caused by its fault, fraud, expressly assumed guarantees and every liability that mandatory law prevents it from limiting. Statutory data-protection compensation and mandatory consumer remedies remain available.

For business customers acting in their trade or profession, liability for ordinary negligence is limited to loss that was reasonably foreseeable when the agreement was made and caused by breach of a material contractual obligation. This limitation is subject to the preceding paragraph. Consumer liability and remedies are governed by applicable law.

13Changes to the agreement

We give at least 30 days’ notice of proposed material changes to these terms, identifying the change, reason and intended effective date. Shorter notice is reserved for a legal or urgent security requirement and is limited to what that requirement makes necessary.

A change requiring your agreement takes effect for you only after your express acceptance. Silence alone supplies no acceptance. You can end the agreement before a proposed change takes effect. Earlier completed acts and the version under which they were authorised retain their governing terms.

14Governing law, disputes and language

Swiss substantive law governs this agreement. Consumers also retain the mandatory protection of the law of their habitual residence where that protection applies. Statutory consumer jurisdiction remains available; a consumer can bring a claim in any court available under mandatory law. For business customers, the courts of Zug, Switzerland, have exclusive jurisdiction, subject to mandatory jurisdiction.

Send contractual complaints to hello@swissi-ai.institute or Swissi Holding AG at the address above. You retain access to courts, competent regulators and any dispute-resolution procedure required by law. German and English versions are provided. The language presented and accepted at registration governs your agreement, subject to mandatory interpretation and consumer-protection rules. An invalid provision leaves the remaining agreement in force to the extent permitted by law.